Category for Guiding Principles

A UX “Envelope of Protection” – Insights from Disney’s Selfie Stick Ban

Envelope of Protection Device

The object in the lead photo may look like some medieval torture device or weapon, but its real purpose is just the opposite. Disney uses this device to test what they call an “envelop of protection” to ensure rider safety.
In recent days, the internet has …

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Dr. Strange-Words or: How I Learned to Stop Worrying and Love “User Experience Design”

Inhuman Resources sign from attraction

There are only two industries that refer to their customers as ‘users’  – Edward Tufte.

In recent months, I have grown more sensitive to the language of User Experience Design and how we can use it to shape expectations. The quote above from Edward Tufte is …

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Surprise and Delight in UX… and Trash Cans

PUSH the Talking Trash Can

Something punny is happening
Except for perhaps arriving to work in the morning and finding yours displaced from your cubicle, few of us would be down in the dumps over a missing trash can. And yet, when news recently broke that a garbage can might be …

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Are We There Yet? 11 Ways to Improve the Waiting UX

“Waiting in line is torture” according to a recent New York Times article. Lines are the bane of every theme park traveler and their biggest complaint. Most people hate waiting for anything and work hard to avoid it. Amazon will even happily sell you a …

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Design Cleanliness and Trust: Don’t Leave Pooh on Main Street

Trust me.
Even before reading these words, you have already decided whether you are going to trust this page to give you credible information on the topic of trust.
Perhaps the lead image of Winnie-the-Pooh has made you skeptical? Given that it was a visual pun, you …

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Good storytelling does not start with a functional requirements document

Storybook Canal

Where do projects start?
Walt Disney once said, “I only hope that we don’t lose sight of one thing – that it was all started by a mouse.” While the intention of his statement is to describe how the empire grew from Mickey Mouse cartoons, I …

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